Halloween
Policy
All Costume
purchases made on or after October 15th are a final sale. No refunds or
exchanges will be given for any reason.
|
|
|
|
November
8th – |
|
Eligible for
Exchange |
Yes |
No |
Yes |
|
Eligible for
Refund |
Yes |
No |
Yes |
If you made
your Halloween costume purchase between
All Halloween
exchanges must have a Return Authorization Number to be accepted by
CostumeSurprise.com
At
CostumeSurprise.com we strive to offer customer satisfaction and complete
fairness to all our valued customers. The prices we charge are some of the
lowest prices you will find, regardless of where you are shopping. As a result,
we work with some of the lowest margins in the industry. Due to this fact, it
is important for us to offer a fair and responsible return/exchange policy.
Section
1: Return Policy
(For
Halloween, Christmas, and Valentines Day return/Exchanges, please scroll to our
Holiday Return/Exchange policies located in Sections 6, 7, & 8 respectively
on this form)
·
Most items purchased from us may be returned
within 7 (seven) days from the date the order was placed as long as a Return
Authorization Number has been issued. This means the return package must be
received by us within 7 (seven) days of purchase. Only one exchange per Order
#.
·
All
·
All packages received back to us must have a
Return Authorization number clearly written on the outside of the package to be
accepted. Yandy.com has the right to refuse any package that does not have a
Return Authorization number included.
To Obtain a Return Authorization please send us an e-mail letting us know the
reason for your return. We will then send you an Authorization Number
·
A full merchandise refund / store credit ,
excluding shipping charges will be issued for a return.
·
All items must be in brand new condition with
their original packaging with tags. This means any type of clear plastic bag,
paper box, or any other type of packaging. If the item is returned without
packaging we will not refund or exchange it for you. Original packaging is NOT
the UPS/USPS shipping bag or box you receive your items in. Original packaging
is the manufacturer box, bag, or packagings include tags and picture cartons.
·
The customer is responsible for all shipping
costs incurred when sending back any items. We strongly recommend adding
delivery confirmation and/or signature confirmation to all return packages as
CostumeSurprise.co is not responsible for any packages lost in the mail stream.
It is the customer's responsibility to research any lost package shipped back
to CostumeSurprise.com that may have been lost in the mail stream.
Items
Excluded From Returning or Exchanging
·
Panties (Please note, due to federal laws and
for the health of our customers and staff, we are unable to issue refunds on
panties or items that cover the crotch.)
·
Stockings, Bodystockings, & Pantyhose
·
Wigs
·
Items that have been worn
·
Items with tags removed
·
Items that smell of cigarette smoke or perfume
·
Must be free of human & animal/pet hair
·
Items with stains
·
Items not returned in original packaging
The above
items that are not eligible for returns and will be returned back to the
customer at the customers’ expense.
When trying
items on if the item includes a g-string, thong, or stockings please do not try
that part of the item on. We cannot accept the item back as an exchange or
return.
When
requesting an exchange or return the whole set has to be returned together with
the tags, box, or bag the individual item was packaged in. This does not
include the mailing package.
Shoe &
Boot Exchange/ Return Policy - if a question regarding fit arises and a return
must be made, unworn, and in the original packaging, within 7 (seven) days of
the purchase date. Shoes not shipped in their original packaging or packaging
that is damaged or marred due to improper shipping by the customer is subject
to a $10.00 repackaging fee (note: please do not apply tape or labels directly
to the boxes, wrap in shipping paper or in shipping cartons!). Under no
circumstances, except in the case of defective footwear, will worn footwear be
accepted, credited, refunded, or exchanged by CostumeSurprise.com.
Holiday
Return Policy- Halloween, Christmas, and Valentines Day return/Exchanges,
please scroll to Sections 6, 7, and 8 respectively on this form
Return
Address
P.O.Box 86
Section
2: Exchange Policy
All exchanges
must be received back to CostumeSurprise.com within 7 (seven) days of
purchasing the merchandise.
All exchange
packages received back to us must have a Return Authorization number clearly
written on the outside of the package to be accepted. We have the right to
refuse any package that does not have a Return Authorization number included.
All items
being sent back for an exchange must be unworn and in their original packaging.
This includes all inserts and tags.
Items sent back that cannot be resold will not be issued a credit/refund.
Item(s)
chosen for exchange are based on availability at the time the return item(s) is
received and cannot be placed on hold for a customer while they are sending the
original package back to CostumeSurprise.com.
Section 4: Wrong Shipping Address
CostumeSurprise.com
ships all orders to the shipping address provided by the customer. This address
is sent through a computer generated shipping tool to create a shipping label.
Customers are responsible for submitting complete address information including
apartment numbers, building numbers, dorm numbers, university/dorm names,
company names, and/or any other necessary shipping information required by the
United States Postal Service, UPS, and/or FedEx to deliver packages. IF YOUR
ORDER IS SHIPPING TO A PERSON OTHER THAN A LISTED RESIDENT OF THE SHIPPING
ADDRESS, PLEASE INCLUDE A RESIDENTS NAME PLUS "IN CARE OF" THE
RECIPIENTS NAME. The United States Postal Service will not leave a package for
a non resident if it is not in this format. In the event that necessary
shipping information is left off the order during the checkout process,
CostumeSurprise.com is not responsible for any additional charges needed to
reship or retrieve a package. If a customer no longer wants to receive the
package after submitting incorrect address information, CostumeSurprise.com
will only refund the order amount minus any and all shipping charges that were
paid for by CostumeSurprise.com.
Section 5: Cancellations
CostumeSurprise.com
prides itself on being one of the fastest shippers in the industry. All orders
placed within our normal business hours of
Please check
your order carefully before submitting. In the event that a mistake has been
made on a processed order, please e-mail us right away. If your order has not
left our warehouse, we will give our best efforts to locate the package and
make any necessary changes. If the order has already shipped, or cannot be
located in the shipping containers, CostumeSurprise.com will not be responsible
for any additional costs added to correct the order.
Section
6: Halloween Policy
As of
|
|
|
|
November
8th – |
|
Eligible for
Exchange |
Yes |
No |
Yes |
|
Eligible for
Refund |
Yes |
No |
Yes |
·
Each order is only eligible 1 exchange. No exception.
·
Return packages are processed Monday - Friday.
· Packages are processed within 24 hours of receipt in most cases.
Policy
Requirements
·
All
·
All packages received back to
CostumeSurprise.com must have a Return Authorization number clearly written on
the outside of the package to be accepted. CostumeSurprise.com has the right to
refuse any package that does not have a Return Authorization number included.
·
All items must be in their original packaging
with tags. This means any type of clear plastic bag, paper box, or any other
type of packaging. If the item is returned without packaging we will not refund
or exchange it for you. Original packaging is NOT the UPS/USPS shipping bag or
box you receive your items in. Original packaging is the manufacturer box, bag,
or packaging include tags and picture cartons.
·
The customer is responsible for all shipping
costs incurred when sending back any items. We strongly recommend adding
delivery confirmation and/or signature confirmation to all return packages as
CostumeSurprise.com is not responsible for any packages lost in the mail
stream. It is the customer's responsibility to research any lost package
shipped back to CostumeSurprise.com that may have been lost in the mail stream.
Section 7: Christmas Return/Exchange
Policy
CostumeSurprise.com
understands that during this time, most purchases are given as gifts and will
not be opened until Christmas day. As a result all items eligible for return
exchange based on the criteria stated in sections 1 and 2 & purchased November
27 - December 31 must be back to CostumeSurprise.com within 1 week after New
Years Day. This DOES NOT include Christmas Costumes. Christmas Costumes can
only be returned or exchanged within 7 (seven) days of the day of purchase.
Section
8: Valentine’s Day Return/Exchange Policy
CostumeSurprise.com
understands that during this time, most purchases are given as gifts and will
not be opened until Valentine’s Day. As a result all items eligible for return
exchange based on the criteria stated in sections 1 and 2 must be post marked
back to CostumeSurprise.com within 1 week after Valentine’s Day
